Small-Time CEO's

Why So Many Small Time CEO’s Stay Small Time

Gary is a small time example of the American Dream. For the purpose of this article, gender is not the...

cash and gold coins Investment that Always Pays

The One Investment that Always Pays

Is this a good time to invest, or a bad time? When the Dow drops, is that a good time...

lazy customer service agent

Defining Customer Service: It’s Obvious, Isn’t It?

Diagnosing Employee Disengagement in Customer Service Here’s a simple question: What is a CSR? Here’s the simple answer: A CSR...

Millennial vs baby Boomers

Star Wars – Millennials vs Boomers

What Can We Learn from Rey and The Last Jedi In the latest Star Wars saga, we see a re-occurrence...

Millennials Quit

Why Millennials Quit?

We have all heard the stereotypes relating to the work ethic of Millennials and (thankfully) there is a growing awareness...

planning and working

Plan Your Work, then Work Your Plan

Planning vision, structure, detail, budget, timelines and accountability On November 21, 1930 the mast was erected on the 102nd floor...