Blog
Sometimes You Hate to Be Right
In late February and early March, everyone was confused by COVID. Was it a flu? Was it limited to China? Would it…
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Why So Many Small Time CEO’s Stay Small Time
Gary is a small time example of the American Dream. For the purpose of this article, gender is not the issue. It’s…
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The One Investment that Always Pays
Is this a good time to invest, or a bad time? When the Dow drops, is that a good time to buy…
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Defining Customer Service: It’s Obvious, Isn’t It?
Diagnosing Employee Disengagement in Customer Service Here’s a simple question: What is a CSR? Here’s the simple answer: A CSR is a…
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All Hands on Deck – That Includes Millennials
The USS Abraham Lincoln is one of the most powerful weapons on Earth. As tension mounts with North Korea and the deployment…
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Star Wars – Millennials vs Boomers
What Can We Learn from Rey and The Last Jedi In the latest Star Wars saga, we see a re-occurrence of an…
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The Gist of Our Problems Is Bad Communication
One of the areas of workplace human dynamics that is the most expensive, is the lack of communication. I’m not talking about…
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The Problem With Youth Isn’t Attitude, It’s…
There’s a proverb which states that the strength of a chain is limited by it’s weakest link. In recent years a plethora…
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How Bad Is Our Communication?
If one of the most leading causes of expensive mistakes in the corporate realm is from bad communication skills (it is) then…
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Synergy vs Team
In the previous post “Team is a 4-Letter Word” the rationale behind the title is that the word “team” has been so…
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Team is a 4-Letter Word
In a previous offering of “Think About It…” I described how words can come to mean something different, and often the opposite,…
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Why Millennials Quit?
We have all heard the stereotypes relating to the work ethic of Millennials and (thankfully) there is a growing awareness that certain…
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Millennials – Unmotivated or Unmentored?
To stay afloat in the turbulent changing waters of our economy, every company needs to create a corporate vision and purpose that…
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Plan Your Work, then Work Your Plan
Planning vision, structure, detail, budget, timelines and accountability On November 21, 1930 the mast was erected on the 102nd floor of the…
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