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Sometimes You Hate to Be Right
In late February and early March, everyone was confused by COVID. Was it a flu? Was it limited to China? Would it…
Read MoreWhy So Many Small Time CEO’s Stay Small Time
Gary is a small time example of the American Dream. For the purpose of this article, gender is not the issue. It’s…
Read MoreThe One Investment that Always Pays
Is this a good time to invest, or a bad time? When the Dow drops, is that a good time to buy…
Read MoreDefining Customer Service: It’s Obvious, Isn’t It?
Diagnosing Employee Disengagement in Customer Service Here’s a simple question: What is a CSR? Here’s the simple answer: A CSR is a…
Read MoreAll Hands on Deck – That Includes Millennials
The USS Abraham Lincoln is one of the most powerful weapons on Earth. As tension mounts with North Korea and the deployment…
Read MoreStar Wars – Millennials vs Boomers
What Can We Learn from Rey and The Last Jedi In the latest Star Wars saga, we see a re-occurrence of an…
Read MoreThe Gist of Our Problems Is Bad Communication
One of the areas of workplace human dynamics that is the most expensive, is the lack of communication. I’m not talking about…
Read MoreThe Problem With Youth Isn’t Attitude, It’s…
There’s a proverb which states that the strength of a chain is limited by it’s weakest link. In recent years a plethora…
Read MoreHow Bad Is Our Communication?
If one of the most leading causes of expensive mistakes in the corporate realm is from bad communication skills (it is) then…
Read MoreSynergy vs Team
In the previous post “Team is a 4-Letter Word” the rationale behind the title is that the word “team” has been so…
Read MoreTeam is a 4-Letter Word
In a previous offering of “Think About It…” I described how words can come to mean something different, and often the opposite,…
Read MoreWhy Millennials Quit?
We have all heard the stereotypes relating to the work ethic of Millennials and (thankfully) there is a growing awareness that certain…
Read MoreMillennials – Unmotivated or Unmentored?
To stay afloat in the turbulent changing waters of our economy, every company needs to create a corporate vision and purpose that…
Read MorePlan Your Work, then Work Your Plan
Planning vision, structure, detail, budget, timelines and accountability On November 21, 1930 the mast was erected on the 102nd floor of the…
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